Is there anyway to stop Trend Micro Internet Security from adding a file to quarantine?
Question by pokedude565: Is there anyway to stop Trend Micro Internet Security from adding a file to quarantine?
I am trying to install Sumotori Dreams but Trend Micro keeps adding it to the quarantine. I have tried restoring it but it then just re-adds it to the quarantine. Sumotori Dreams is definitely not a virus as I have seen many screenshots and gameplay videos of it.
Best answer:
Answer by Ed G
http://esupport.trendmicro.com/8/How-do-I-prevent-the-Real-time-Protection-of-Trend-Micro-Inter-EN-1038318.aspx
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Tags: adding, anyway, file, From, Internet, Micro, quarantine, Security, stop, There, Trend
TrendMicro should have told you about the file, and given you options on what to do with that file, before it even send the file onto the quarantine section. I had TrendMicro a while ago, so I can’t remember how the software works, but you can try visiting http://esupport.trendmicro.com/consumer/default.aspx for more information. Sorry if I couldn’t help any further.
There are a few things you can do:
1. Add the file to your safe list (virus and spyware control> unauthorized change prevention>exceptions list). Making it a trusted program should stop Trend from quarantining it.
2. check to make sure that under the protection setting, its not on your untrusted list (if so remove it).